Customer service Process
The customer contact us by the following means:
1, Service Tel: 0755-3688771
2, Service Mobile: 15916866000
3. Service Email: email@example.com
4, door-to-door consultation: Shenzhen Baoan District Fuyong Street Baishi Xia Xin Tang Industrial zone C8 Building 3 floor
Project Construction Flow:
1. Pre-Installation: On-site investigation and development plan
2, after installation: Installation and commissioning, confirm the effect
Service situation during the period:
Warranty Period: 3 years, life-long maintenance. Free warranty (including manual and materials): Warranty period free of charge, warranty period after the guarantee of reasonable prices to provide spare parts and maintenance services.
At no time will the liability for the defects of the goods be waived.
Response Time: Receive user notification, guarantee 24 hours uninterrupted after-sale technical service support.
Spare parts: The display has already prepared the necessary spare parts/spares for the use unit before the factory.
Free Training: Free on-site to the procurement of technical personnel to carry out equipment operation training, to ensure that users can master a variety of equipment and software and other conventional methods of use, as well as small fault diagnosis and resolution.
Telephone return visit: The warranty period of the company's after-sales service department monthly telephone contact users to understand the operation of LED display, at any time to find problems to solve problems.
Software upgrades: Life-long continuous maintenance systems, and continuously perfect system features and software upgrades.
Provide local installation guidance services.
Second, after the warranty period after service
After the warranty period to ensure reasonable prices to provide spare parts and maintenance services.
Third, after-sales maintenance and training programs
1, telephone return visit: The warranty period of the monthly after-sales service department will call the use of units to understand LED display, LED screen operation, at any time to find problems to solve problems.
2, control software operation training: for the use of units to train 3-5 skilled operators to master the system.
3, Spare parts: Display before the factory has been used for the use of units to prepare the necessary spare parts/spares. 4, software upgrades: Life-long continuous maintenance system, and constantly perfect system features and software upgrades.